Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: March 27, 2026

At Quickint Solutions, we are committed to providing exceptional IT services and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. By using our services, you agree to be bound by this policy.

1. Refund Eligibility

Refunds are available under the following conditions:

• Service Dissatisfaction: If you are not satisfied with our services, you may request a refund within 7 days of service delivery
• Service Defects: If the delivered service has significant defects that we are unable to rectify within a reasonable timeframe
• Service Cancellation: If you cancel the service before project commencement, you are eligible for a full refund
• Duplicate Payments: In case of accidental duplicate payments, the excess amount will be refunded immediately
• Service Unavailability: If we are unable to provide the agreed-upon service due to unforeseen circumstances

Note: Refund eligibility is subject to verification and compliance with the terms outlined in this policy.

2. Non-Refundable Cases

The following cases are not eligible for refunds:

• Custom Development Work: Once custom development work has commenced and resources have been allocated
• Third-Party Services: Costs incurred for third-party services, licenses, or subscriptions
• Completed Services: Services that have been fully delivered and accepted by the client
• Change of Mind: Requests made after 7 days of service delivery
• Partial Usage: Services that have been partially used or implemented
• Force Majeure: Delays or cancellations due to circumstances beyond our control

3. Refund Request Process

To request a refund, please follow these steps:

4. Refund Processing Time

Refund processing timeline:

• Request Review: 3-5 business days
• Decision Notification: Within 7 business days of request
• Refund Processing: 5-7 working days after approval
• Bank Processing: Additional 3-5 business days depending on your bank

Total Time: The complete refund process typically takes 15-20 business days from request to receipt.

5. Cancellation Policy

Cancellation terms based on project stage:

• Before Project Start: Full refund (100%)
• Within First 25% of Project: 75% refund (25% cancellation fee)
• Within 50% of Project: 50% refund (50% cancellation fee)
• After 50% Completion: No refund (project considered completed)

Cancellation requests must be submitted in writing via email to info@quickintsolutions.com.

6. Payment Method for Refunds

All refunds are processed through Razorpay:

• Refunds are credited to the original payment method used for the transaction
• If the original payment method is no longer available, alternative arrangements will be made
• Refund amounts will be in Indian Rupees (₹)
• Any transaction fees charged by banks or payment gateways are non-refundable
• International refunds may be subject to currency conversion charges

7. Dispute Resolution

In case of any disputes regarding refunds or cancellations:

• We will attempt to resolve the dispute amicably through direct communication
• If unresolved, disputes may be referred to an independent mediator
• Final recourse will be through the courts of Ahmedabad, India
• All disputes will be governed by the laws of India

8. Policy Modifications

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

9. Contact Information

For any questions about this Refund & Cancellation Policy or to submit a refund request, please contact us: